For the longest while, the mantra that business leaders and IT executives used to describe how well-run IT functions should perform was that they should perform like a utility. By that they meant that IT services should have the same availability, reliability, performance and invisibility as other utilities such as electricity. Today, business leaders and IT executives still want the IT function to exhibit utility-like characteristics particularly in the area of low cost, but they also use two new mantras to describe how a well-run IT function should perform. One of these mantras is that the IT function should be closely aligned with the business and the other is that it should be agile.
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