In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
- Free Whitepaper! The 5 criteria to help you select the right analytics platform for your organization.
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- Free Whitepaper! Learn how to create an analytics environment that is governed, scalable and self-serve.