In 2012, Aberdeen surveyed 485 users of IP Telephony and legacy TMD telephony. The study assessed aspects of TCO, planned vs unplanned downtime, and which products they used. 74% of respondents were categorised in the SME sector; this report focuses on this group’s TCO experience.
This paper features the results of a Customer Loyalty Study performed by Harte-Hanks in the IP Telephony System Manufacturers market segment. Leveraging brand loyalty metric Net Promoter Score (NPS), Harte-Hanks as able to determine customer loyalty by manufacturer.
- Free Whitepaper! Learn how to create an analytics environment that is governed, scalable and self-serve.
- Simple plans, tailored to your users and you could save up to 25%*. Join the network for game changers.
- Tackle complex IT challenges and solve real business problems | Crush complexity and manage your systems and apps. Get Ready - Red Hat Ansible
- Free Whitepaper! Learn how IT is evolving from producer to enabler, and fostering collaboration around analytics.
- Free Whitepaper! The 5 criteria to help you select the right analytics platform for your organization.