Theoretically, we are now in the best position to make the technology choices for our business. This whitepaper discusses how to determine the ideal partner to assist in the decision making process when feeling spoilt for choice. • With so many vendors, products and services, the options can become confusing to interpret • Internal IT teams can benefit from support of a systems integration or outsourcing partner • Ideal partners should focus on five areas of information to support your business decisions
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.