To improve business processes and gain efficiency, its important to identify the signs that your ITSM solution is outdated, inefficient or both. In this paper we look at key questions'you should be asking, such as:
• Is your IT staff still using time-consuming manual methods to address common service requests and IT requirements? • Does your organisation lack an automated Service Request Management (SRM) system? • Is your current ITSM solution able to support all your IT reporting and information needs?
Many organisations believe they can transform their IT operations by simply buying a new management tool. However, this is just the start. This whitepaper discusses the dynamics of a complete transformation: • Learn why IT management tools should be more than "plug & play" • The 5-step plan to implementing ITSM for the best results long-term • Understand why your approach should be more about the data and less about the tool itself
Because of the growing complexity of IT architecture, organisations need to think more strategically about their approach to license and asset management. In this whitepaper, we hear the insights from industry leaders and discuss five reasons why IT departments need a centralised, coordinated and proactive approach to license and asset management. Click to download!
The digital revolution continues to destroy firms that don’t anticipate market shifts quickly enough to leverage new opportunities and avoid new pitfalls. The need for business agility is driving the Agile movement in software development — and continuous improvement is at the heart of the movement. In this Forrester study, we look at the the intuitive and counter-intuitive data points surrounding the commonly held beliefs about the Agile development tenants that guide the day-to-day behaviour of development team members. Click to download.
In this case-study, find how a client and innovation focus can deliver a competitive advantage in future technology investments. In this company snapshot, we look at how strategies that demands not just hardware, software or services, but a combination of all three. Click to download.
Today's workplace can be anywhere including in a home office, at a café or on the road. A new infrastructure is needed to support employees in this new paradigm. Watch this video to learn about the changing nature of the workplace and the demands placed on IT managers for delivery of services while still providing a return on investment.
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