Crm Whitepapers


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Cloud Computing: Consolidating Databases onto Private Clouds
By Oracle | 25/9/2012

Private clouds enable on-demand access to a shared pool of servers, storage, applications or IT services. Database consolidation streamlines IT infrastructure by reducing the number of databases and the number of database servers. Companies that have consolidated databases in a private cloud have cut downtime, management costs, security risks and capital expenses. At the same time, they have increased performance, availability, data quality and decision-making agility. Read more.

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Cloud Monitoring and Service Management - Helping CIOs maximise their IT services and investments
By Nimsoft | 30/8/2012

The information technology industry is undergoing a paradigm shift in the way computing resources are procured. Cloud computing is emerging as a key area of focus for CIOs and IT decision makers due to its ability to save costs, increase business agility and deliver IT in an on-demand manner. This paper provides insights into the adoption of cloud computing in Asia Pacific and the cloud implementation roadmap, as well as achieving cloud monitoring and service management through IT Management-as-a-Service.

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Computerworld On-Demand Webcast | Winning and retaining customers through better web application performance
By CA Technologies | 19/3/2010

Customer acquisition and retention is key to business survival, and with today's web-savvy consumers and business users, nowhere is the difference between good and bad service more keenly apparent than online. Protect revenue and accelerate growth - learn how to offer visitors a superior web experience.

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Connect and Empower Mobile Salespeople
By Oracle | 18/9/2009

New technologies can help salespeople on the road be more effective, better manage customer relationships, and close more deals. Want to know more? Download this free white paper now.

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Controlling CRM Costs: A Buyer’s Guide
By Sugar CRM | 3/6/2016

The way companies use and pay for customer relationship management (CRM) software has changed significantly over the past decade. While we have moved from perpetual or “up front” license costs towards a subscription-based payment model – there are still several points to consider when calculating the true costs of a CRM deployment over time.

The following analysis provides a comparative price analysis of three CRM solutions:

- Microsoft Dynamics CRM

- Salesforce.com

- SugarCRM

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CRM Strategy Guide
By IDG Communications | 21/11/2012

This whitepaper was provided with compliments of Salesforce.com. Articles in this guide include: CRM and sales: if it’s broke, fix it; Cloud meets CRM: how to track who’s who; Salesforce.com’s Social Key, Chatter communities, Marketing Cloud. Read this strategy guide.

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Customer Experience Management: Improving the Consistency and Quality of Customer Interactions
By Sword Ciboodle | 22/5/2009

Don't let your customers have a bad experience. Customer experience management (CEM) research from Ventana highlights the failures of traditional CRM and indicates many companies are hearing the message, but few have implemented the processes and technology to make it a reality. Download the report today!

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Data Sheet: LoadRunner Software
By HP | 15/12/2010

LoadRunner software is the industry standard software for performance validation. Generate real life load. Identify and diagnose problems. Deploy with high quality and confidence. Read on for more information.

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Differentiate Your Company with Complete CRM
By Oracle | 18/9/2009

This white paper expands on the idea of Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyse results to adapt and take advantage of changing circumstances. Realise greater value from CRM, read more.

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Evaluating CRM Solutions: Six Ways "The Oracle Advantage" Benefits Your Organisation
By Oracle | 18/9/2009

The best CRM evaluations are conducted by analysing a combination of vendor criteria in addition to assessing product features and functionality. This white paper summarises the key questions every organisation should ask of a vendor. Read on now.

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