Crm Whitepapers


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A Buyer's Guide to Customer Relationship Management Solutions
By NetSuite | 7/6/2010

Fruitful customer segments must be targeted, lead conversion maximized, and existing customers up-sold and renewed. Learn how - read industry-driven insights into CRM trends, value, and evaluation.

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Moving Service Management to SaaS - Key Challenges and How Nimsoft Service Desk Helps Address Them
By Nimsoft | 7/8/2012

In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities and efficiencies customers have realised. Today, organisations can enjoy similarly substantial benefits by migrating their IT service management functions to a software-as-a-service model. This paper shows how Nimsoft Service Desk enables organisations to make the most of this opportunity.

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Cloud Monitoring and Service Management - Helping CIOs maximise their IT services and investments
By Nimsoft | 30/8/2012

The information technology industry is undergoing a paradigm shift in the way computing resources are procured. Cloud computing is emerging as a key area of focus for CIOs and IT decision makers due to its ability to save costs, increase business agility and deliver IT in an on-demand manner. This paper provides insights into the adoption of cloud computing in Asia Pacific and the cloud implementation roadmap, as well as achieving cloud monitoring and service management through IT Management-as-a-Service.

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Executive Insight | Achieving Service Excellence: Leveraging Cross-Enterprise Workflow to Organise Around the Customer
By Numara | 5/3/2010

Common problems with interdepartmental handling of customer issues can be solved by creating enterprise-wide work flow and visibility, allowing the support organisation to always have the latest update about every issue. Read more...download now!

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Flexible Service Desk? Dynamic Markets - Independent Market Research Report
By Numara | 5/3/2010

A sample of 100 interviews was collected with IT decision makers and influencers with knowledge of the organisation’s service / help desk software solution. See what they had to say about costs, support, and solutions. Read on.

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Nucleus Research: The Future of Sales Performance Management
By Oracle | 27/3/2014

Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. Nucleus sees the future of sales performance management as integrated with CRM and collaboration technologies, enhancing managers' ability to provide real-time coaching and motivation in context to drive better sales behaviors and, ultimately, better sales results.

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Cloud Computing: Consolidating Databases onto Private Clouds
By Oracle | 25/9/2012

Private clouds enable on-demand access to a shared pool of servers, storage, applications or IT services. Database consolidation streamlines IT infrastructure by reducing the number of databases and the number of database servers. Companies that have consolidated databases in a private cloud have cut downtime, management costs, security risks and capital expenses. At the same time, they have increased performance, availability, data quality and decision-making agility. Read more.

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Oracle’s Optimised Solution for CRM – A Business Case for Secured Siebel CRM on Oracle’s SPARC T-Series
By Oracle | 5/7/2012

Customer Relationship Management (CRM) is well understood among IT professionals as an application that rapidly becomes critical to an enterprise. Initially, a CRM installation is usually conceived as a tool for improving business efficiency in some singular, straightforward way. Large volumes of data eventually get moved over to the CRM systems in support of new, larger projects. Read more.

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Management Excellence: Leveraging Technology and Techniques
By Oracle | 15/12/2010

This white paper describes the techniques and technologies that organizations should master on their way to management excellence.

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Profit Magazine: Everything You Know About Sales is Wrong
By Oracle | 27/3/2014

Everything You Know About Sales is Wrong. Daniel Pink, author of the book, To Sell Is Human unveils the secrets to selling - what makes sales people tick and the traits that make the best sellers successful in today’s marketplace.

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