Genesys Whitepapers


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The Total Cost of Ownership of Cloud- and Premise-Based Contact Centre Platforms
By Genesys | 4/10/2017

This report looks at the five-year cost comparisons for technology infrastructure deployment.

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Are You Delivering an Exceptional Customer Experience
By Genesys | 4/10/2017

This ebook covers the benefits of why SMBs Should Look to the Cloud for Simplicity and Success.

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Increase Customer Service Agility with Cloud Contact Centres
By Genesys | 4/10/2017

The need to connect consumers on their channel of choice with contact centre agents is rapidly becoming a requirement to compete in the age of the customer. For application development and delivery (AD&D) pros, cloud delivery can provide an Agile platform so that they can focus their energy on customer journeys, not technology.

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Plan Now for Customer Service in 2021
By Genesys | 4/10/2017

This report highlights the service experiences, and the technologies that underpin them, that your customers will expect in 2021.

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2017 Customer Service Trends: Operations become smarter and more strategic
By Genesys | 4/10/2017

This report summarises the top 10 customer service trends for 2017 that application development and delivery (AD&D) professionals supporting customer service operations must pay attention to in order to deliver customer service excellence.

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Journey Mapping: An outside-in approach to delivering great CX
By Genesys | 4/10/2017

Customer Journey Management is an omnichannel customer engagement strategy that takes an outside-in approach from the customer’s perspective to improve customer experience (CX) for the most important of your customer’s journeys.

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