Usabilla Whitepapers


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Customer- Centricity in Retail: Are you on track for 2018?
By Usabilla | 26/2/2018

In this report you’ll find an overview of data and insights taken from our Voice of Customer (VoC) solution. Focusing on the retail industry, we dive into the busiest period of the year - the holiday season - where up to 20% of annual sales can occur.

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Next Level CX: The Brands That Are Getting It Right
By Usabilla | 26/2/2018

It’s predicted that 2018 will be the year of reckoning for ecommerce and retail platforms. Read on to see how some of ecommerce’s biggest brands are setting themselves apart (plus the ones who could be doing more).

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