Modern consumers hold service organisations to a higher standard than ever before. As early as 2014, a full 89% of field service customers were demanding "Uber-like" tools that could provide the technician name, location, photo and estimated arrival time. Field Service Engagement is the connective tissue between service technology and customers. It is the human side of field service technology that stands to reinvigorate trust, care and quality in our industry.
Download this eBook by ClickSoftware to learn about the four pillars of Field Service Engagement and how to transform your service organisation into a well-oiled customer engagement machine.