Highlights of this paper: Examine your costs and understand how a managed service can assist; Discover how a managed service can help your team become more strategic than tactical; Ensure your sourcing strategy is business driven; Place strong consideration on the maturity, accreditations and robust methodology of your provider; Understand the systems, processes, management, reporting and KPis to deliver your managed service. Read this whitepaper.
This IDC Vendor Spotlight analyses emerging trends related to business drivers and technology evolution of enterprise collaboration and communication in Australia. The study takes a look at the business and organisational challenges facing C-suite executives, including the CIO and other IT decision makers, and the potential for tapping these trends for considerable positive gain. We also discuss the role of the portfolio of solutions offered by the partnership between Cisco, Alphawest and Optus in this market segment.