Today’s customers can shop anywhere, anytime, using mobile devices, Amazon, and even social media. This has led to major changes in customer behaviour and now presents new challenges for traditional retailers to overcome. However, omnichannel analytics is helping retailers to rise above these challenges and improve their operations. This eBook discusses how retailers can utilise analytics to improve their customer service.
In this paper, we’ll look at the role of data governance programs in supporting compliance efforts. We’ll look at the types of contributions they make, and introduce an ROI formula you can use to quantify the value of those contributions. Read on.
In research report, the concept of analytical performance management is described in theory and in practice. Research is drawn from interviews at 16 companies that have adopted APM, as well as a global online survey of almost 2,500 managers.
Aggressive competitors recognise new tecnological breakthroughs and put them to work managing vast amounts of data. But the smartest companies don’t just gather and report information – they leverage it through business analytics. Find out how you can, too.
Savvy organizations are strategically applying analytics to their daily operations, pointing to a more analytical future in which CIOs and their teams will have a vital role to play. Read more now in this Computerworld Tech Briefing.
Included in this Computerworld Tech Briefing is a series of insightful, timely articles which take a close look at harnessing the exploding volumes of unstructured and semistructured data, which so many companies struggle to tame. Read on to gain leverage.
This Economist Intelligent Unit report explores the evolution of enterprise risk management (ERM) and risk practices among financial services companies. Read survey results and interviews with industry experts now.
Responsible leaders look for opportunities to contain costs. This paper outlines seven ways that data governance & stewardship programs can help manage costs and a mechanism for quantifying the return on investment (ROI) for those contributions.
The New Zealand Automobile Association Inc. (AA) has taken an analytical approach to optimising the Customer and Membership potential of its overall operations and the results – in a relatively short time – have been impressive. Read their story.
Computerworld invited IT and business professionals to participate in a survey on business analytics. The following report represents top-line results of that survey. Find out what 215 respondents from top companies had to say; read on now.