Travel enterprises need to intercept risk before it happens, and at all levels—across suppliers, employees, contractors, and other external stakeholders. Being prepared for any eventuality is critical for a quick and eﬀective response. Any ineﬃciency in the event of a catastrophe can result in human, asset, and reputation loss. The ability to swiftly detect risk, and promptly contain the event is optimised through advanced intelligence operations driven by real-time behavioural foresight. Analysing data by using business intelligence, data science, and agent modeling provides actionable business and operational insights for risk mitigation.
Traditional Infrastructure Outsourcing (IO) is on its decline with increasing levels of dissatisfaction among clients due to its complex structure and rigid Service Level Agreements (SLAs). Many companies, who signed long-term contracts with traditional infrastructure management vendors have expressed dissatisfaction on the vendor competency and ability to adapt to dynamic needs. This is driving the decline of traditional IO model and is encouraging businesses to invest in next-generation business partners who bring ﬂexibility and agility to the table—in tune with evolving business dynamics.
Caesars Entertainment Corporation’s IT department faced the challenge of unifying its IT service management for a diverse user base that was already large and growing quickly. Caesars realised that combining standard IT processes with NIIT Technologies as a strategic partner was the best solution to address this challenge.
A focus on plugging revenue leakages creates the need to eﬃciently manage discrepancies within fares, commissions, and taxes. In order to pursue an aggressive revenue-growth strategy, a charter airline wanted to control revenue leakages and streamline internal business processes.
Since prevention of leakage was becoming diﬃcult for the airline, they engaged with us. We responded by deploying the Monalisa suite of fare audit processes that overcame revenue leakage challenges, decreased operational costs, and reduced processing time—transforming the way the airline functioned.