LogMeIn 2018 AI Customer Experience Report – Impact of Chatbots and AI on the Customer Journey
It’s no secret that customer experience (CX) is now a boardroom conversation – and for good reason. Previous research has shown that 82% of customers have stopped doing business with a company following a bad customer experience.
Consumer expectations put a strain on IT Services teams at a time when resources are limited, costs must be contained, and IT environments are increasingly complex. up. Service and Support Desk agents are under far greater scrutiny and pressure to meet performance metrics and KPI’s. For automation to be effective, it needs focus, precision and speed. Download this whitepaper to see how the role of ITSM and businesses are looking to IT Service Management as a business enabler rather than an overhead. Download whitepaper »
A @SolutionsReview Interview with StorageCraft- Youtube video. Download whitepaper »
Data is growing at an accelerating rate.This rapid growth in business data frequently results in fragmented data protection environments, as businesses have the need to backup physical and virtual, on-premises and off-premises data, all with different service level agreements (SLAs). Backup and secondary storage infrastructure often comes from multiple vendors which significantly increases the acquisition and day-to-day management costs, and adds operational inefficiencies and complexity. Download this whitepaper to see how businesses can be affected by storage infrastructure requirements. Download whitepaper »