From Backup to Availability
Today’s enterprises have higher than ever demands for data and application availability. The rapid digitisation of business processes and increasing expectations from customers and partners for constant uptime is ushering in a new era for IT which is less restricted by manual data protection practices. Telsyte research shows 75 per cent of IT budgets are spent on operations and transformation programs with only 25 per cent left for innovation. To drive more innovation, CIOs must address their number one business priority — reducing operating expenses — and free their organisations from a complex collection of backup, storage and virtualisation systems to ensure applications are online and protected from failures and cyber attacks.
Back in the early 1990’s, the explosion of e-commerce websites fundamentally changed the way people shop and interact with brands.Clicking “add to cart” was so much more convenient than visiting a physical retail store, and people never looked back. Download whitepaper »
A Better Customer Experience Starts with a Better Agent Experience: How to Maximize Productivity to Drive Results
You’ve heard the old sayings: “It’s the people that make the place,” and “You’re only as good as your team.” It’s true, having the best people onboard makes your business stronger. But let’s say you hit the hiring jackpot and have the best team on the planet working in your contact center. Your customer experience is going to be awesome, right? Unfortunately, the answer is not a definite yes. Download whitepaper »
It’s no secret that customer experience (CX) is now a boardroom conversation – and for good reason. Previous research has shown that 82% of customers have stopped doing business with a company following a bad customer experience. Download whitepaper »