5 Steps to Adopting Agile IT Infrastructure Monitoring Necessary for a Customer-Driven World
If you've seen recent car ads, you know they’re as likely to promote applications and connections as they are styling and horsepower. But manufacturers aren't the only ones pushing apps these days. Banks, airlines, restaurants—you name it—all are using them to attract and engage customers. This is the application economy; where every company is in the software business and user experience is the new survival of the fittest.
Read this E Book to discover 5 Steps to Adopting Agile IT Infrastructure Monitoring Necessary for a Customer-Driven World.
Customers are at the heart of every business transaction and the ability to keep a customer engaged is vital for businesses in this digital world. As the impact of the digital world continues to alter the traditional customer journey, it is important that businesses are prepared for this change. This white paper looks at the ways businesses should engage their customers as they move deeper into the digital world. Download whitepaper »
These days, CX can be summed up in one word—hyper-connected. Technologies and IoT are enabling customers to have omni-channel digital interactions with the world—anytime, anywhere. But regardless of the many terrains customers tread, they expect consistent and personalised experiences. This seamless customer journey can generate game-changing rewards for your enterprise. Read Delivering the continuous, connected customer journey to learn how to optimise your customer understanding, boost customer lifecycle value and gain the edge. Download whitepaper »
What’s the big deal about “customer experience?” Companies that excel at it grow revenues 4-8% above the market. And a superior experience turns customers into promoters, with a lifetime value of six to 14 times that of detractors. In this Madison Logic white paper, you’ll get insights on what creates a superior experience, how to measure it, and the bottom-line financial return on a CEM investment. Know your customer better than they know themselves—be a digital disrupter. Download whitepaper »