Security Executive Brief: Best Practices and a Maturity Model for Securing Privileged Identities
This guide provides 22 specific actions that you can take to more effectively control privileged user accounts and access across your organisation in the context of a maturity model.
Back in the early 1990’s, the explosion of e-commerce websites fundamentally changed the way people shop and interact with brands.Clicking “add to cart” was so much more convenient than visiting a physical retail store, and people never looked back. Download whitepaper »
A Better Customer Experience Starts with a Better Agent Experience: How to Maximize Productivity to Drive Results
You’ve heard the old sayings: “It’s the people that make the place,” and “You’re only as good as your team.” It’s true, having the best people onboard makes your business stronger. But let’s say you hit the hiring jackpot and have the best team on the planet working in your contact center. Your customer experience is going to be awesome, right? Unfortunately, the answer is not a definite yes. Download whitepaper »
It’s no secret that customer experience (CX) is now a boardroom conversation – and for good reason. Previous research has shown that 82% of customers have stopped doing business with a company following a bad customer experience. Download whitepaper »