Why Small Data is the Answer to Big Data’s Problems
With the huge focus on big data over the past year, it can be seen that data itself is becoming a new type of corporate asset that represents a key basis for competition. But big data is only part of the story. What we’re finding is that small data is actually playing as important, if not a more important role, than big data. With most organisations struggling to handle the volumes of data they already have, the priority isn’t overlaying more data, but using existing data to deliver better business outcomes. Read more.
Robotic Process Automation (RPA), a style of automation where a computer or virtual worker mimics the execution of human users’ repetitive activities without needing intervention or assistance, is not a new concept, but its potential for disruption across a vast range of sectors is immense. Independent research firm Telsyte were commissioned to examine the state of RPA in the Australian and New Zealand (ANZ) marketplace. As part of that research, Telsyte interviewed more than 300 ICT decision-makers and the findings are enlightening. Download whitepaper »
The Pillar Axiom 600 system was designed from the ground up to deliver business-critical, deterministic Quality of Service (QoS) consistent with the business value of the application and its data. It eliminates the requirement to overbuy and underutilize storage to buffer against application interference in a multi-tenancy shared storage system. This allows organizations to buy the capacity they need, scale when needed, and conserve capital in the process—all while delivering consistent performance under load. Read more. Download whitepaper »
Modern consumers hold service organisations to a higher standard than ever before. As early as 2014, a full 89% of field service customers were demanding "Uber-like" tools that could provide the technician name, location, photo and estimated arrival time. Field Service Engagement is the connective tissue between service technology and customers. It is the human side of field service technology that stands to reinvigorate trust, care and quality in our industry. Download this eBook by ClickSoftware to learn about the four pillars of Field Service Engagement and how to transform your service organisation into a well-oiled customer engagement machine. Download whitepaper »