Why Your Current Service Desk is Failing Your Business and What to do About It
Service management platforms have a vital role to play, but in most organisations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value. This proves true even in organisations that have migrated to new solutions in recent years. This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how Nimsoft Service Desk delivers on these key requirements.
SAP BusinessObjects Cloud is a next- generation software-as-a-service (SaaS) solution that consolidates all analytics functionalities for all users in one product. It helps you overcome the challenge of point solutions and data silos spread throughout the organisation with enterprise-wide access to analytics delivered through a public cloud experience that you can trust. Download whitepaper »
The SAP BusinessObjects Cloud solution offers all analytics capabilities for all users in one product. Access all data and embed analytics directly into business processes to turn instant insight into quick action. Download whitepaper »
This report provides an excellent view of cloud-based analytics and business intelligence strategies around the globe in terms of strategy, project implementation, and horizontal infrastructure. Download whitepaper »
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