OVUM Report: Governance Risk and Compliance-- GRC usage and buying trends in the ANZ markets
The existence of an established and stable governance risk and compliance strategy is extremely important to public and private sector organisations as they strive to meet an evergrowing range of regulatory demands. Given the current constraints, it is one of the few areas where the vast majority of organisations intend to either maintain or in many cases increase spending. Read more.
Robotic Process Automation (RPA), a style of automation where a computer or virtual worker mimics the execution of human users’ repetitive activities without needing intervention or assistance, is not a new concept, but its potential for disruption across a vast range of sectors is immense. Independent research firm Telsyte were commissioned to examine the state of RPA in the Australian and New Zealand (ANZ) marketplace. As part of that research, Telsyte interviewed more than 300 ICT decision-makers and the findings are enlightening. Download whitepaper »
Modern consumers hold service organisations to a higher standard than ever before. As early as 2014, a full 89% of field service customers were demanding "Uber-like" tools that could provide the technician name, location, photo and estimated arrival time. Field Service Engagement is the connective tissue between service technology and customers. It is the human side of field service technology that stands to reinvigorate trust, care and quality in our industry. Download this eBook by ClickSoftware to learn about the four pillars of Field Service Engagement and how to transform your service organisation into a well-oiled customer engagement machine. Download whitepaper »
A guide to evaluating and comparing solutions. Solving the password security disconnect between IT and employees demands the right solution. From external threats to managing Shadow IT, protecting your company, employees, and customers is a complex job. Staying on top of all possible threats can be overwhelming. What you need is a solution that gives you the right security, in a way that is effortless for employees. Download whitepaper »