Zendesk sees customer service as a way for its users to distinguish themselves from competitors and now allows them to bring that customer service advantage to their mobile, game and Web apps.
Zendesk - News, Features, and Slideshows
Salesforce.com is giving users of its Desk.com support application new features for embedding videos into support articles and Web pages, a move the vendor says will let them give their customers the help they need faster and more efficiently than text-based documentation alone.
Helpdesk software-as-a-service provider Zendesk has expanded its Melbourne development centre into a new building, adding capacity for another 100 work stations.
Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application.
Despite a recent selloff in technology stocks, tech IPOs just keep coming and industry watchers appear confident that the trend will continue.
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