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News

  • VoIP enhances Hobsons Bay customer service

    A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.

  • Interop: Avaya CEO touts lasting impact of SIP

    Session Initiation Protocol will remain the driver of innovation in unified communications for the next decade, putting it on par with TCP/IP as a networking game changer, Avaya's CEO told an overflow crowd at his Interop keynote address Tuesday.

  • ShoreTel, Skype connect for SIP integration

    Unified communications vendor, ShoreTel. has announced interoperability with the beta version of Skype for SIP, enabling voice calls via Skype with a ShoreTel UC system and Skype users can now contact ShoreTel telephone systems for free via a Web-based click-to-call service.

  • Suncorp's three-year UC journey reaps business benefits

    By its own admission, insurance and financial services giant Suncorp had no unified communication technology just three years ago, but since then the introduction of IP telephony and videoconferencing has worked wonders for how the business leverages IT in general.