Telstra has turned to a tech startup for a context-based, self-service support system currently being tested with 10,000 broadband subscribers.
self-service - News, Features, and Slideshows
The Office of the Fair Work Ombudsman (FWO) has launched an online customer portal based on software by Elcom.
Federal government welfare agency Centrelink is pushing ahead with IT projects around self-service, records digitisation and mobility, but won't be replacing its Model 204 database which dates back to the early seventies.
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