As brands realise their customers not only don’t mind dealing with a virtual agent instead of a human – they actually prefer it – they are beginning to put them on the frontline of customer interactions.
Nuance Communications - News, Features, and Slideshows
Cadillac wants to let drivers have natural conversations with their cars and get physical feedback from a touchscreen in some models coming as soon as next year.
Responding to some people's seemingly insatiable need to share their thoughts online, Nuance has updated its Dragon NaturallySpeaking speech recognition software so users no longer need to type to post updates to Facebook or Twitter.
When we were kids, my friends and I used to play a game where we fantasized about which technologies from Star Trek were most likely to be real-world inventions within our lifetimes. The transporter and warp drive -- not likely. But the communicator, the voice-commanded computer and the universal translator -- very likely.
As smartphones and tablet computers infiltrate medical operations, doctors are finding new applications to provide shortcuts for their busy work days. That includes a new voice-enabled medical search app for the iPhone announced by Nuance Communications.
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