metrics - News, Features, and Slideshows

News about metrics
  • The security function needs SMART metrics

    I've become a <a href="http://www.computerworld.com/article/2554061/security0/measuring-the-value-of-metrics.html">big fan of metrics</a>. I wasn't always, but throughout my career in information security, I've had bosses who have challenged me on metrics, and I have honed my skills so that now I feel the metrics I collect meet the "SMART" test: specific, meaningful, actionable, repeatable and time-dependent.

  • How to find meaning in IT change management

    There are few areas of IT that generate as much confusion as change management. Most IT organisations today have a plethora of tools with many different IT domains that are misidentified as change management tools.

Whitepapers about metrics

  • Customer Experience Metrics and KPIs

    Read this guide to familiarize yourself with important customer experience measurements and Key Performance Indicators (KPIs) along with methods for calculating their value to your business.