NSW government-owned energy supplier, Country Energy, has entered into a managed print services contract with HP to reduce time spent by IT staff managing printers by as much as 95 per cent. Country Energy has 4525 staff and 169 offices across New South Wales, Queensland and Victoria. It has about 800,000 customers. Alan Montgomery, group manager for business services at Country Energy, said back in 2007 about 31 IT staff serviced some 800 printers at the utility.
IT value - News, Features, and Slideshows
"I'm so done with alignment," declared the CIO pacing across the stage at our CIO Perspectives New York event a few weeks ago. "It's not even part of the conversation anymore. IT and the business are in this together. Period."
For years, going back to the days of data centers, people in technology thought their first priority was to make sure the computer systems were operational. Key statistics focused on uptime-making sure the servers, networks and applications were functioning. Meeting such targets was considered success.