U.S.-based IT and business services workers show more initiative and are more innovative and understanding of the business than offshore workers, according to a new study from consulting firm HfS Research.
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U.S.-based workers show more initiative, are more innovative and more understanding of the business than offshore workers, a new study that looks on sourcing services in the U.S has found.
When it comes to cutting costs, outsourcing is delivering the goods, according to the State of Outsourcing 2011 survey conducted by analyst firm HfS Research in conjunction with The Outsourcing Unit at the London School of Economics. Of 1,135 survey respondents (which included outsourcing buyers, providers and analysts), 95 per cent agreed outsourcing was an effective way to reduce operational costs.