Customer Experience - News, Features, and Slideshows

News about Customer Experience
  • Untapping the value of unstructured data to improve customer experience

    Poor customer service is a leading cause of customer churn, yet many businesses have little understanding how or why a customer might chose to end communication with their organisation. Understanding the full your experience journey of your customers is essential in improving customer satisfaction and building brand promoters in achieving business growth.

  • Why CIOs should spend a day on the helpdesk

    Ever had an experience that was less then you expected and then the customer contact team left you seething? Perhaps it is time for the CIO to return and spend a day on the helpdesk.

  • Bank deploys Dell Boomi to deliver omnichannel customer service

    ​Teachers Mutual Bank has deployed the Dell Boomi cloud based integration platform to help it achieve its goal of delivering an omnichannel customer experience, where customer service operators have a completely integrated view of all information relating to a customer.

Whitepapers about Customer Experience