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  • NAB launches Google Assistant pilot

    NAB customers will be able to use Google Assistant to ask a range of questions about accounts, credit cards, personal loans, travel cards and Internet banking as part of a pilot program by the bank.

  • Chatbots: Opportunity and threat

    Chatbots are on the rise. In the first six months after Facebook introduced a bot API for Messenger, around 34,000 chatbots were created. They’re being used for a range of purposes, from engaging at the pre-sales point to customer support and troubleshooting.

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