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  • UBank eyes potential voice interfaces for AI chatbot

    NAB’s UBank is experimenting with new interfaces for its online RoboChat service, with Facebook Messenger, Amazon’s Alexa and Google Home all considered potential front-ends for the chatbot, according to Jeremy Hubbard, the bank’s head of digital and technology.

  • IAM platform delivers efficiencies for TAL

    Having streamlined the on-boarding and off-boarding of its internal workforce, life insurer TAL is now preparing to use its identity access management platform to help proactively address compliance requirements across the organisation.

  • GWMWater eyes future as ‘digital utility’

    A focus on customer service outcomes at GWMWater — the Grampians Wimmera Mallee Water Corporation — has been underpinned by the organisation’s investment in a unified enterprise software suite that can deliver a single source of truth for key data, as well as an emphasis on eliminating manual processes at the utility.

  • Cloud-based HR delivers for Dexus

    Rolling out a cloud-based human capital management (HCM) system has made it easier for managers at Dexus ​to access personnel data while also giving HR staff at the property management company more time to focus on the business’ strategic priorities.

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