Australian Communications Consumer Action Network (ACCAN) - News, Features, and Slideshows

News

  • Telcos slammed for sleazy NBN sales

    The use of high-pressure sales tactics by telcos trying to sell NBN services to households and small businesses has been condemned by groups representing consumers and the telecommunications industry.

  • NBN complaints to telco ombudsman drop

    Complaints to the Telecommunications Industry Ombudsman (TIO) about NBN service quality dropped from 4.1 per thousand premises to 2.1 per thousand premises in the space of 12 months.

  • Groups call for better bush telco services

    The Regional, Rural and Remote Communications Coalition — which brings together 17 organisations including the Australian Communications Consumer Action Network (ACCAN) and a range of groups representing regional and rural communities and businesses — has called for a shake-up of the telecommunications sector.

  • Government commits to funding ACCAN

    The government has announced it will continue to fund the Australian Communications Consumer Action Network (ACCAN) following a review of consumer representation on telecommunications issues.

  • Telstra, Optus and Vodafone respond to 1300 number issue

    Telstra, Optus and Vodafone have responded to the Australian Communications Consumer Action Network (ACCAN) comments about making mobile calls to 13/1300 numbers free, saying they have plans that include unlimited calls to 13/1300 numbers.

  • Mobile calls to 1800 numbers made free – why not 1300?

    The Australian Communications Consumer Action Network (ACCAN) is praising the telecommunications industry for making mobile calls to 1800 numbers free of charge from January 2015, but says the same deal needs to be made for 1300 numbers.

  • Govt aims to end overseas bill shock

    The government has introduced a new global roaming standard to avoid Australians encountering bill shock when they travel overseas – but some telco customers will need to wait years before they receive all the benefits of the changes.

  • ACCAN condemns ASIC block of 250k sites

    The Australian Communications Consumer Action Network (ACCAN) has hit out at the revelation that the Australian Securities and Investments Commission (ASIC) accidentally blocked 250,000 legitimate websites.