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The best of Telstra. Computerworld takes a look at Telstra's top 10 development, technology and achievements that have help shaped the Australian ICT industry
Telstra is the second largest full service provider in New Zealand and the leading mobile operator in Hong Kong. In June 2008, Telstra acquired 55 per cent two Chinese internet businesses, Norstar Media and Autohome/PCPop. On 9 February 2009, Telstra expanded its presence in China with the acquisition of controlling interests in two of the country's leading mobile content and online businesses, by acquiring 67 per cent interest in both China M and Sharp Point.
In 2007, Telstra won "Next Generation Network Service Provider of the Year" Award at the Frost & Sullivan Asia Pacific ICT Awards, as well as the Innovation Mobility Award for its Next G network rollout at the 2007 ACOMMS Awards.
Since 2008, Telstra has consolidated its position as the current market leader in the Broadband Service Provider space. "Telstra has displayed solid market growth in both the fixed line and wireless broadband service provider sectors of the local Australian telco market, clearly outperforming the majority of its international peers in these areas, in terms of overall market growth. Wireless broadband is now one of its key growth segments in Telstra's overall business model," said Frost & Sullivan Senior Research Manager, Phil Harpur.
In January 2009, Telstra was ranked top Australian ISP, in terms of performance, by Epitiro.
Telstra is listed as Australia’s top 10 ASX listed companies and is also listed as a Fortune 500 company.
In April 2007, Telstra launched its Next IP™ network – the largest fully integrated national IP network in the world – representing an investment of $1.5 billion. Supporting all of Telstra’s networks, services and customer products, the Next IP™ network gives Telstra customers faster speeds, superior high speed broadband coverage and an ability to offer applications across mobile and wireless.
As at October 2009, more than 1800 exchanges in Telstra’s network, serving 18.6 million people, have now either been upgraded to high-speed broadband via ADSL2+, or will have their upgrade completed in the next couple of months. The high-speed service offers access speeds of 8Mbps to 20Mbps. The deployment of Telstra Next Generation Network (NGN) / IT transformation, according to Frost & Sullivan, is largely on track and looks to be an impressive achievement.
Car mobile - Telstra was the first company to provide mobile telephony services in Australia. In 1981, Telstra launched an automated mobile service that provided "car phone" capabilities to subscribers and operated in major capital cities on 500 MHz using the '007' dialing prefix on a network.
Cellular mobile - In 1987, Telstra launched the first cellular system in Australia offering portable handheld phones using the AMPS analogue standard on the 800 MHz band. The government network was ordered to be closed down by 2000 due to privacy concerns which resulted from the AMPS technology and to secure sufficient interest in the GSM network licenses.
Digital Mobile - Telstra launched its GSM network, Telstra MobileNet Digital, in April 1993. The GSM network was the first digital mobile network in Australia. 800 MHz capacity channels were added to the network in the late 1990s as well as GPRS packet data transmission capabilities.
In 1901, The Postmaster-General's Department (PMG) was established by the Commonwealth Government to manage all domestic telephone, telegraph and postal services. The Commonwealth Government established The Overseas Telecommunications Commission in 1946 to manage international telecommunications services.
In July 1975, The Commonwealth Government established two separate commissions to replace the PMG. Responsibility for postal services was transferred to the Australian Postal Commission (Australia Post), and the Australian Telecommunications Commission (ATC), trading as Telecom Australia, ran domestic telecommunication services. Australian Telecommunications Commission was later renamed Australian Telecommunications Corporation, trading as Telecom.
In November 1991, Australian Telecommunications Corporation was incorporated as an Australian public limited liability company. The Overseas Telecommunications Commission merged with the Australian and Overseas Telecommunications Corporation (AOTC) in the following year.
In April 1993, the Australian and Overseas Telecommunications Corporation Limited was transformed and renamed as Telstra Corporation Limited, trading internationally as Telstra from 1993 and in 1995, trading domestically as Telstra.
In August 2006, Telstra unveiled its $50 million Telstra Integration Laboratory to test a new Internet Protocol (IP) network. The laboratory is part of Telstra's strategic partnership with global suppliers to accelerate the rollout of the new IP network to 5.3 million Telstra customers over the next five years. The laboratory will be used to conduct end-to-end testing of the IP network and associated new products to enable their smooth integration into Telstra's network.
Australia's first telephone exchange opened in Melbourne and Brisbane in 1880, and Sydney in 1881. The first public telephone opened at Sydney GPO in 1893.
In 1953, Perth becomes the first capital city to have an automatic telephone network and by 1957, 98 per cent of telephones in Australian capital cities are automatic.
The first computerised telephone exchange opens in Victoria In 1981 and in 1985 computerised customer billing is introduced.
Telstra currently owns and maintains approximately 25,000 payphones in Australia. Telstra has installed over 218 Teletypewriter (TTY) payphones, which enable people who are deaf or have a communication impairment to stay in touch when out and about.
In October 2006, Telstra launched Next G, the largest mobile network in Australia, which was built to replace Telstra's CDMA network which operated from 1999 until 28 April 2008. According to Frost & Sullivan, Telstra has shown strong and impressive market innovation, especially with the expansion of service offerings on its Next G mobile network.
Telstra's Next G network is the world’s largest national mobile broadband network, covering more than 2.1 million square kilometres and reaching more than 99 per cent of the Australian population. Equipped with HSPA+, the network offers a wireless broadband service which is considered to be one of the best in the world in terms of network download speeds, with customers are able to experience typical download speeds of 550kbps – 8Mbps in all Australian capital cities, associated metropolitan areas and selected regional centres.
In the 2006-07 financial year, Telstra's 000 service operators answered 11.5 million calls, an average of about 31,000 calls a day. Telstra reported that about 97 per cent of all calls to the 000 service were answered by Telstra operators within five seconds, and that 99 per cent of all calls were answered within ten seconds.
In the 2008-09 financial year, Telstra's Triple Zero (000) operators answered 10.3 million calls, an average of about 28,000 calls a day. Telstra reported that about 97 per cent of all calls to the 000 service were answered by Telstra operators within five seconds, and that 99 per cent of all calls were answered within ten seconds.