Unified Communications News, Features, and Interviews

  • Avaya poaches Truphone MD to head ANZ operations

    Former Truphone managing director Peter Chidiac will lead Avaya’s Australia and New Zealand operations, the communications vendor announced today.

    04 Aug. 16 15:11 Written by Rohan Pearce
  • During coup attempt, Turkish president appears via Facetime on live TV

    In what could be another first for our connected world, Turkish President Recep Tayyip Erdogan placed what appeared to be a Facetime call into a national news broadcast early on Saturday while the world tried to figure out if a military coup against him had succeeded.

    16 July 16 08:27 Written by Martyn Williams
  • The tech behind Fonterra’s move to activity-based working

    Many of the headline shifts to activity-based working (ABW) have been by banks and other companies in the financial services sector. But across the ditch in New Zealand, dairy company Fonterra this year carried out a significant ABW transformation as part of the relocation of its head office.

    11 May 16 09:09 Written by Rohan Pearce
  • Is Skype finally ready for call centres?

    Why can’t I use Skype at work? This is a question that I first asked back in 2004. I just love Skype and use it extensively at home — why can’t I use this in the office?

    25 Feb. 16 10:48 Written by David Gee
  • ​Royal Hobart Hospital trials virtual online training

    Biomedical staff at Royal Hobart Hospital are receiving training on advanced medical equipment from clinicians in other parts of Australia under a new telepresence system trial.

    09 Oct. 15 09:13 Written by Hamish Barwick
  • The 2020 WAN takes shape - SDN, virtualisation, and hybrid WANs

    The gold standard for corporate networks today is MPLS, but carrier pricing issues and MPLS's failure to play well with new, cost-efficient forms of network access are causing problems for the legion of enterprise customers that rely on it.

    15 Aug. 15 00:49 Written by Hank Levine
  • Digium helps mobile apps communicate better with new SDKs

    Digium has launched open source SDKs that aim to make it easier for developers to add voice and video calling, instant messaging, and push notifications to their Android and iOS apps.

    12 Aug. 15 02:11 Written by Mikael Ricknäs
  • Optus offers calling over Wi-Fi

    Optus has launched an app for iPhones and Android handsets that allow voice calls and text messaging over Wi-Fi connections.

    11 Aug. 15 13:45 Written by Rohan Pearce
  • Web Real Time Communication (WebRTC) applications emerge as the tech stabilizes

    Perhaps the single-most significant standards based technological advancement in the field of unified communications over the past year has been the completion of Web Real Time Communication (WebRTC) standard and the appearance of several WebRTC based implementations.

    07 Aug. 15 06:54 Written by By Michael Frendo, EVP of Worldwide Engineering, Polycom
  • FCC requires consumer protections in telephone transition to IP

    Telecom carriers must get permission from the U.S. Federal Communications Commission to replace their copper networks with Internet Protocol-based systems if the change will result in discontinued or reduced voice services for customers.

    07 Aug. 15 05:59 Written by Grant Gross
  • FCC looks to protect customers during voice switch to IP

    The U.S. Federal Communications Commission may require the country's telecom carriers to warn residential and business customers about their plans to abandon old, copper telephone networks for IP-based systems.

    11 July 15 03:04 Written by Grant Gross
  • Can off-the-shelf network storage do the job I need?

    ​It’s a big question: Is it better to buy off-the-shelf network storage, or build your own?

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