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  • 3 heavyweights give gamification a go

    Got gamification yet? If you don't, you're not alone -- according to Gartner, fewer than 5% of organizations worldwide are using gamification. But get ready: Analysts expect enterprises to start embracing the technique in many areas over the next two years, and the impact, they say, could be far-reaching.

    18 Sept. 13 16:54 Written by Tam Harbert
  • ABC music mashup shows off the Semantic Web

    Until recently, the idea of a World Wide Web in which information and services are defined - the Semantic Web - has remained something developers aspire to rather than a reality. That is starting to change. Earlier this year, the ABC launched three new socially networked digital radio websites which aggregate content from several different sources, including MusicBrainz, YouTube, and Wikipedia. It is not only a new approach for a content-rich organisation such as the ABC, it is a working example of the possibilities of Semantic Web technology.

    11 Oct. 09 14:42 Written by Georgina Swan
  • Australian Mint invests in technology

    The Royal Australian Mint may be in a heritage-listed building, but there will soon be nothing old about the technology. The Mint has been going through a refurbishment and modernisation program that has involved it moving from two buildings into one and significantly revamping its technology.

    26 Aug. 09 07:00 Written by Dahna McConnachie
  • Logistics company takes off with hosted CRM

    Australian air Express (AaE) has stopped critical knowledge leaving with staff and improved sales by scrapping its manual customer relationship management (CRM) for a hosted solution.

    14 May 09 15:38 Written by Darren Pauli
  • Retail manager dumps DIY service, scores big

    Point-of-Sale (POS) vendor Task Retail has cut days of data centre downtime by replacing its return-to-base support contract with an on-site service agreement.

    23 April 09 10:23 Written by Darren Pauli
  • City water plugs leaks with CMS

    City West Water has reduced maintenance costs, eliminated paper based reporting and increased responsiveness with an integrated job management system and a new fleet of Next G handsets.

    04 April 08 12:32 Written by Darren Pauli
  • The well connected distributor

    Back in 1999, Avnet's senior managers realized things had to change. A series of acquisitions had left the electronic components distributor with a glut of applications and platforms whose lack of interoperability was complicating operations. That problem stood directly in the way of the company's new goal of providing e-commerce services to its clients and expanding the company beyond traditional order management and delivery. Making good on the e-commerce promise required consistent results for clients, no matter where they might be or what channel they used.

    27 Feb. 07 16:48 Written by Galen Gruman
  • Betting on the IT department

    Station Casinos' CIO and vice president of technology, Marshall Andrew, has two big reasons to be nervous this weekend.

    03 Feb. 07 08:00 Written by Jon Brodkin
  • tries to diagnose Web site problems

    With the holiday shopping season in full swing, wants its Web site running as smoothly and quickly as possible. An hour of slow service could cost the Californian company hundreds of thousands of dollars, company officials say.

    15 Dec. 06 13:50 Written by Jon Brodkin
  • Database management aids takeover

    National health club chain Fitness First is using automated address matching software to cut down on the costs of collecting outstanding debts.

    08 Nov. 06 11:53 Written by Michael Crawford
  • TomTom automates customer feedback

    GPS navigation provider TomTom has based its entire customer facing feedback portal on the RightNow Service module to offer 24x7 customer feedback globally.

    01 Nov. 06 15:11 Written by Michael Crawford
  • IBM virtualization technology puts US Open on the edge

    Despite rolling out new, interactive technologies and experiencing a 43 percent increase in online traffic, the US Open reduced the number of servers it needed to power its Web site from 60 to nine during the 14-day event this year.

    28 Sept. 06 09:15 Written by Jennifer Mears
  • Microsoft platform fosters 'heads up' banking

    Meridian Credit Union -- Ontario's largest credit union -- recently rolled out a range of new software tools that allow its tellers to look customers in the eye.

    13 July 06 11:05 Written by Nestor E. Arellano
  • Case Study: Supply chain whirl

    The supply chain at Whirlpool in 2000 was broken. Indeed, a manager there at the time quipped that among the four major appliance makers in the U.S., Whirlpool ranked fifth in delivery performance.

    09 June 05 12:01 Written by Gary H. Anthes
  • Online portal delivers unexpected savings

    When Shell Oil Products US and associate company Motiva Enterprises decided to condense three customer portals into one, the objective was to better serve customers.

    07 June 05 11:12 Written by Computerworld Staff
  • Handhelds help refineries spot problems

    Refineries, otherworldly-looking places when seen from a distance, are actually marvels of engineering complexity, with miles of interconnected pipes and thousands of pieces of equipment processing chemicals and petroleum products. But historically, an essential tool for keeping a refinery's systems from breaking down has been the lowly clipboard.

    10 June 04 10:39 Written by Patrick Thibodeau
  • Case Study: Outsourcing BI with control

    Business intelligence -- the collection and analysis of a company's most valuable data -- seems an unlikely task to farm out to contractors. But some companies are doing exactly that. Why? Because they lack the in-house skills needed to perform statistical analysis or maintain a data warehouse. And if you want to turn BI over to the experts, there are more options than ever -- along with the same big worry: losing control of your data quality.

    16 Oct. 03 14:51 Written by Mark Leon
  • Case Study: Real-time survival

    Like every other company in its industry, chemical giant Atofina needs to wring every last dollar and whiff of inefficiency out of its operations. A few years ago, the US$19.3 billion company, previously known as Elf Atochem, began to implement a system that collected data from its manufacturing plants for analysis by plant-floor personnel.

    02 Oct. 03 11:07 Written by Lauren Gibbons Paul

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