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  • 16 May 2019 09:03

TechnologyOne selects RingCentral’s cloud communications platform to streamline customer engagement & connect its global workforce

Australia’s largest enterprise software as a service (SaaS) company, TechnologyOne, has selected RingCentral’s cloud communications platform to streamline customer engagement and connect its global workforce of 1200 at 14 international offices across six countries, for increased innovation and productivity.

TechnologyOne is one of the top 150 companies listed on the Australian Stock Exchange (ASX) and has doubled in size every four to five years over the past 30 or so. TechnologyOne delivers its integrated enterprise SaaS solution to the education, federal and local government sectors.

“We selected RingCentral for its unified, cloud-first collaborative communications and video conferencing platform that allows for easy integration with our productivity suite and our customer support system,” said Edward Chung, CEO, TechnologyOne. “The agility of their approach, their product’s ability to provide a great user experience regardless of location and connectivity and the reporting capabilities will support our steep growth trajectory.”

Prior to deploying RingCentral, TechnologyOne had separate communications and contact centre systems, restraining growth via mobile, global and application integration needs. By moving to RingCentral’s cloud communications platform, TechnologyOne now uses a single solution, RingCentral Office®, to connect its global workforce across distributed locations, enabling them to communicate and collaborate using voice, web, and video meetings.

“We have a differentiated approach to cloud communications that enhances productivity and empowers people to work the way they want with collaboration and teamwork at the centre,” said Peter Hughes, vice president for sales, Asia Pacific at RingCentral. “Our solutions have enabled TechnologyOne to connect its global workforce and customers in a way that cannot be achieved with its former systems. As the TechnologyOne team continues to execute on their cloud-first IT strategy, we look forward to partnering with them in new ways.”

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