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  • 14 May 2019 15:23

Leading Australian Telecommunications Company Revolutionises Customer Experience Through Use of NICE Cloud Maturity Model Service

Long time NICE Performance Management customer further innovates with new NICE solution

NICE today announced one of Australia’s leading telecommunications companies and longtime NICE Performance Management (NPM) customer has moved to the Cloud Maturity Model (CMM). This continues their longstanding history of staying on the cutting edge of new technology and always putting their customers first.

The Cloud Maturity Model, which uses proven practices, methodologies, automations and standards to achieve a predictable service experience, is a new support model that is an evolution of NICE Cloud Services. Focused on establishing proactive and predictive monitoring processes and simplifying the support model through standardisation, CMM monitors all aspects of the environment. This allows issues to be resolved before the customer or employee is impacted, thus improving the experience for all.

“Working with this large telecommunications and technology company for over eight years has given NICE the opportunity to appropriately customise their NICE Performance Management solution to fit their needs,” said Darren Rushworth, President APAC, NICE. “The Cloud Maturity Model aligns with their pillars by simplifying the processes and reducing time and cost through the proactive nature of the solution. NICE continues to innovate in new ways to allow our customers to better serve their customers.”

NICE Performance Management enables customers to achieve their contact center objectives by focusing on the employee and driving their performance and engagement by bringing together oceans of data from multiple sources and providing a single picture of contact centre performance. NPM then points to what is required for employees to achieve their goals and finally drives employee improvement and engagement via personalised and adaptive performance programs.

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact:Christopher Irwin-Dudek, chris.irwin-dudek@nice.com

Investors: Marty Cohen and Yisca Erez, ir@nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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