- 22 November 2018 17:00
LivePerson integrates with Datto's Autotask PSA to bring conversational commerce to thousands of solution providers
MELBOURNE, Nov. 22, 2018 -- LivePerson, Inc. (Nasdaq: LPSN), a leading provider of conversational commerce solutions, has become the first conversational commerce platform to integrate with Datto's Autotask PSA, the business management platform and ticketing software used by thousands of IT solution providers and their customers.
"The new integration between Datto Autotask PSA and LivePerson provides a solution provider's customers with an easy and accessible way to reach them," said Joe Rourke, director of product management, Autotask PSA at Datto. "At Datto, we're thrilled to continue to work with leading technology partners like LivePerson to capitalise on Autotask PSA and its open platform, and we're confident Datto and LivePerson customers will see an immediate efficiency increase with this integration."
Solution providers that leverage Datto's Autotask PSA (Professional Services Automation) now have easy access to LivePerson's conversational commerce platform, LiveEngage, to manage conversations and quickly answer customer inquiries. The businesses that solution providers serve will now be able to use popular messaging channels such as SMS, WhatsApp, Facebook Messenger, and voice assistants, among other channels, to communicate with their IT solution provider to get answers and resolve issues more conveniently than ever.
LivePerson's conversational commerce platform is powered by artificial intelligence that enables businesses to deliver conversational experiences to their customers at scale. With the use of bots and automation, businesses can efficiently manage and analyse conversations, allowing them to learn from their customers and deliver a more personalised and scalable customer experience.
"We think this new conversational experience will be eye-opening for the businesses that Autotask solution providers serve. Through their own first-hand experience with messaging, they will realize the need to offer the same LivePerson services to connect and engage with their own customers. And since solution providers already own this relationship, they can capitalise on selling and delivering these solutions through LivePerson's partner program," says Andy Lezon, LivePerson's senior director of Channel Sales and Partner Programs.
Current Autotask PSA users interested in LiveEngage should email firstname.lastname@example.org.
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.
At Datto, our mission is to empower the world's small and medium sized businesses with the best in enterprise-level technology. We do it by equipping our unique community of Managed Service Provider partners with the right products, tools and knowledge to allow each and every customer to succeed. It's an approach that's made us the world's leading provider of MSP delivered IT solutions. Datto is headquartered in Norwalk, Conn., with offices worldwide. Learn more at www.datto.com.