- 8 November 2018 09:59
IComm helps Anglicare Victoria better service the community with a unified communications platform
IComm, Australia’s leading IT consultancy and integrator of unified communications and cloud services, has helped Anglicare Victoria upgrade from an outdated PABX phone system to Skype for Business unified communications.
A not-for-profit, Anglicare Victoria is the largest care organisation in Victoria for youth and family services. The organisation operates along three pillars - prevention, protection and empowerment.
“With critical services running on phones, Anglicare Victoria needed to ensure we could meet current standards and have a platform in place that would enable us to work better, both internally as an organisation and externally with the support we provide to children, families, and young people,” said Dean Mills, Head of Technology, ITS, Anglicare Victoria.
“Having a unified communications platform was one of the key elements of being able to do that. Our PABXs were quite old, with limited capacity and no option for additional capability, so making the change was really something we had to do.”
As a Microsoft-centric organisation, Anglicare Victoria needed a new solution that would seamlessly integrate with their existing applications, while providing a unified communications solution that included telephony and video conferencing.
“Skype for Business provided the unified communication solution that Anglicare needed and was compatible with their existing workflow, meaning it was much easier for staff to adopt as it was not a completely unfamiliar system,” said Billy Colosimo, Account Director, IComm.
With 35 sites spread across Victoria and many staff out on the road, a system providing collaborative communication between all staff that was accessible anytime, anywhere was crucial for Anglicare Victoria.
Anglicare Victoria is split into regions and it runs the same program in every region. Having a unified communications platform allows for greater collaboration, particularly with the video conferencing, desktop sharing and the many other communication channels. It has also opened up discussions on how the organisation can standardise its work practices, not just through putting processes in place, but also through the culture of the organisation.
“Our long-term goal is to not just be leaders in technology but to be relevant as an organisation. Our technology needs to work. Our case workers have to be able to access client files, provide them with resources, tools, things that are going to help them be better off in the future,” added Dean.
For further information about IComm visit: http://icomm.com.au/