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  • 16 August 2017 11:18

SolarWinds Updates Pingdom to Help Organizations Better Retain Customers, Build Positive Brand Image, and Drive Revenue Through Improved Digital Experience Monitoring

Pingdom to help organisations better retain customers, build positive brand image, and drive revenue through improved digital experience monitoring

Sydney – August 16, 2017SolarWinds, a leading provider of powerful and affordable IT management software, today announced important feature updates to Pingdom®, its market-leading digital experience monitoring (DEM) solution. The updates include the all-new filmstrip view and threshold alerting, as well as mobile application enhancements.

Chief among the findings of the recent SolarWinds Digital Experience Monitoring Survey* are that organisations across the globe are experiencing digital issues that negatively affect their businesses at an alarming rate. 42 percent of IT professionals said their organisations have experienced such issues in the past year alone, yet only 13 percent are currently leveraging digital experience monitoring (DEM). Nevertheless, among the organisations that reported a revenue increase, it has driven an estimated mean of 17 percent revenue increase.

“We live in a highly digital world where companies can no longer take a passive approach to the digital experience of their customers—it’s an organisation’s most important competitive advantage and makes all the difference between a good or bad customer experience,” said Christoph Pfister, executive vice president, products, SolarWinds. “With more than one million accounts, Pingdom is the industry standard in the DEM arena, helping organisations make websites faster and more reliable with powerful, easy-to-use uptime and performance monitoring. With today’s updates, IT and marketing professionals are more empowered than ever to not just ensure websites and web applications are online, but actually fulfilling their purpose in retaining customers; building positive brand image; and ultimately, driving revenue.”

“In today’s increasingly complex application environments, where users connect via a growing variety of devices and traverse a multitude of services within an app, quickly identifying when and where problems occur is key to business,” said Nancy Gohring, senior analyst, application and infrastructure performance at 451 Research. “Providers of traditional APM solutions that can offer products capable of monitoring and improving the digital experience will be well positioned to serve the needs of businesses that are increasingly focused on the user experience.”

Key Pingdom Updates Filmstrip View

With the new Filmstrip function, Pingdom users will be able to easily view the web page rendering using data from the Pingdom PageSpeed test, enabling even greater visibility of how website and web application changes impact the end-user experience. Filmstrip view is now available.

Threshold Alerting

With threshold alerting, users can select a time threshold after which their site is considered down to receive an alert informing them of the timeout, just as they would for an outage. This allows users to specify how long is too long when it comes to server response times for their website, giving them greater control over how their websites performs for visitors. Threshold alerting is now available.

Mobile Application Enhancements

With the latest updates to the Pingdom mobile applications for Google® Android® and Apple® iOS®, users will enjoy an updated design, more application customisation, and other benefits. These mobile application enhancements for Android are now available, and the updates for iOS will become available in an upcoming release.

Latin America Probe Servers

Latin America is one of the fastest growing Internet markets in the world. Pingdom has added seven probe servers in Latin America so customers can check their website’s availability and performance from this growing region. Pingdom now has over 100 probe servers located across the globe. Latin America Probe Servers are now available.

For a live view of global website outages, which demonstrates the need for greater DEM adoption, visit the Pingdom State of the Internet Live.

*Fielded between May and June 2017 in conjunction with Penton Research, the survey yielded responses from 244 IT professionals from across the globe. Full survey results available upon request.

Additional Resources

  • Pingdom: Digital experience monitoring
  • Pingdom Server Monitor: Server monitoring
  • TraceView™: Application performance monitoring
  • Papertrail™: Hosted log management
  • Librato®: Metrics monitoring and analytics
  • Pingdom State of the Internet Live
  • SolarWinds IT Trends Report 2017: Portrait of a Hybrid IT Organization
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  • About SolarWinds

    SolarWinds provides powerful and affordable IT management software to customers worldwide, from small businesses to Fortune 500® enterprises, managed service providers (MSPs), government agencies, and educational institutions. We are committed to focusing exclusively on IT, MSP, and DevOps professionals, and strive to eliminate the complexity that our customers have been forced to accept from traditional enterprise software vendors. Regardless of where the IT asset or user sits, SolarWinds delivers products that are easy to find, buy, use, maintain, and scale while providing the power to address key areas of the infrastructure from on-premises to the cloud. This focus and commitment to excellence in end-to-end hybrid IT performance management has established SolarWinds as the worldwide leader in both network management software and MSP solutions, and is driving similar growth across the full spectrum of IT management software. Our solutions are rooted in our deep connection to our user base, which interacts in our THWACK online community to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at www.solarwinds.com.

    The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies. © 2017 SolarWinds Worldwide, LLC. All rights reserved.

    MEDIA CONTACTS:

    Jenne Barbour, SolarWinds, 512.498.6804, pr@solarwinds.com

    Victoria Bond, Text100, +61 (2) 9956 5733, Victoria.bond@text100.com

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