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Client Delivery Director

Full Time
Posted on 01.11.2018
  • Critical role
  • Ultimate Client responsibility
  • Canberra Location

We are looking for a candidate who understands how to manage a large, high value, complex relationships and get the best out of it. Is that you?


We are looking for a candidate who understands how to manage a large, high value, complex relationships and get the best out of it. Is that you?

  • Permanent role
  • Customer management
  • Baseline clearance required
  • Canberra Location

This is a truly incredible role that wont come across very often. This organisation is going through change for the good and it's starting at the helm of the organisation in the Canberra market. It's new management, a new direction and a new focus to get the best out of the people and provide great results for the customers they have.


The Client Delivery Director role is a integral role to the success of the clients and hold principal responsibility. In essence, we are looking for a certain calibre to be able to deliver great results.

The Client Delivery Director is the principal contact for all service operational and tactical issues for the Client and Delivery. The Client Delivery Director is a direct Client contact position responsible for delivery of all high-value and in-scope contracted services across all involved service towers, ensuring that performance goals and cost commitments are met. The Client Delivery Director orchestrates the multiple service management capabilities in an integrated operation.

Manages overall delivery commitments to the Client as the single point of end-to-end service delivery accountability within each account for meeting delivery targets, service excellence, and operating within the Operational Business Case financial model.

The Client Delivery Director executes seamless end-to-end service transformation and project delivery to the Clients to meet contractual requirements, SLAs within allowable expense to support Operational Business Case (OBC) and profit and loss (P&L) targets

Develops and nurtures an excellent client relationship at the executive level supporting the Account Director/Manager in establishing the customer as a Reference Account and supporting growth opportunities.

The Client Delivery Director understands the Client at the local all the way through to global level to analyse delivery requirements, contribute to Client's strategic business plan, and create incremental revenue opportunities

Measured on the ability to deliver innovative and excellent services at the lowest possible cost and improve productivity, the Client Delivery Director drives transformation of the Client's environment to deliver high value cost effective solutions, maximizing use of the standard product set and compliant with ITIL processes

Promotes Client satisfaction through efficient, effective delivery of services; proactively managing issues that could impact service delivery; and identifying and driving optimization while managing scope, resources and cost of delivery.

If you believe that you have the experience for these roles and look at how to get the best out of people, please apply and we will have a further chat with you.

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Rebecca Mitchell on 02 61519208. Please quote our job reference number: 200172384.

Reference Number: 200172384_2

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