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Network Triage Operational Specialist

VIC, Melbourne
Posted on 31.08.2017
  • ASAP start
  • CBD location
  • 12 month contract

12 months contract available for experienced engineer to manage the flow / triage of requests


An opportunity has just become available with a large Telco an experienced Network Engineer to play a key part of a large Network Stability Uplift project.

  • ASAP start
  • 12 months contract
  • CBD location
A successful candidate will be responsible for:
  • Manage and assess with workloads of the 3 queues for the team (Team consists of - Network Triage, Network Designers and Network Implementers)
  • Delegate, escalate and prioritize work queues.
  • Manage the flow/triage of requests, Will have to triage and service his/her own requests/ queue to action.
  • Deal with escalations and remediation with the stakeholders/ requesters.
  • Key is good communication skills and problem solving ability. Be able to think on their feet and outside the box.
  • Need to be calm under pressure, it's a pressured role and environment.
To be considered, you must have the following skills and experiences:

  • Demonstrated experience providing network support
  • Experience with security firewalls
  • Ideally have a networking background, would suite a team leader from call Centre or a team leader, who is able to delegate work etc but have a strong customer service ethic / skills/ focus. This is an operational role and the resource will need to be hands on.

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Ferid Klancevic on 03 86804206. Please quote our job reference number: 200170814.

Reference Number: 200170814_2

Contact Details: Ferid

How to Apply?

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Contact Details

Contact Name: Ferid

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