Controlling CRM Costs: A Buyer’s Guide

Controlling CRM Costs: A Buyer’s Guide

The way companies use and pay for customer relationship management (CRM) software has changed significantly over the past decade. While we have moved from perpetual or “up front” license costs towards a subscription-based payment model – there are still several points to consider when calculating the true costs of a CRM deployment over time.

The following analysis provides a comparative price analysis of three CRM solutions:

- Microsoft Dynamics CRM

- Salesforce.com

- SugarCRM

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