Business Processes and Customers - Difficult Domains to Integrate
Despite spending many billions of dollars on Customer Relationship Management projects, poor customer service is still pervasive. Those projects that have succeeded have recognized the central role of a process-oriented approach. By understanding and supporting both the processes within the organization and those that exist between the fi rm and its customers, the enterprise can reduce costs, take agility to the next level, and at the same time, build truly effective relationships that customer’s value. (1) The net result is top line growth at the expense of competitors, all the while driving down costs. Read on.
- Business transforms when it comes together | Unite your IT , Ops, and Applications teams with shared solutions. Get Ready - Red Hat Cloud
- Upskill your Team. Transition your Career. Cyber Security Foundation & Practitioner™ instructor-led course, for anyone needing a solid understanding of Cyber Security.