Stories by Doran Boroski and Steve Powers

Is selective sourcing truly more satisfying?

Although the outsourcing market continues to grow at a significant pace, many client organizations are becoming increasingly disillusioned with the concept of “mega deals”. Indeed, many large-scale, single-vendor arrangements have been characterized by excessive fees, unrealized cost savings, ill-defined contractual terms, ineffective service levels, and vendor inflexibility in response to changing business requirements.