Stories by Jacqueline Mailloux

Surveys Can Help IS Keep Users Happy: Gartner

IS departments are increasingly under the gun to show results and benefits to the company, but proving value can be a challenge in itself.
However, internal satisfaction surveys conducted by IS can be a good tool in defining the value of IT, according to Donald Feinberg, vice president for GartnerGroup Inc.'s measurement division in Asia-Pacific and Latin America.

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