In December 2005, the International Standards Office published ISO/IEC 20000 (the international standard for IT Service Management). It is based on the British standard of the same topic (BS15000) which was also published by Standards Australia (AS8018). ISO/IEC 20000 is a standard that promotes the adoption of an integrated approach for the effective delivery of IT services. The standard comes in two parts; Part 1 is the Specification for Service Management and Part 2 is the Code of Practice.
- Upskill your Team. Transition your Career. Cyber Security Foundation & Practitioner™ instructor-led course, for anyone needing a solid understanding of Cyber Security.
- Business transforms when it comes together | Unite your IT , Ops, and Applications teams with shared solutions. Get Ready - Red Hat Cloud