Stories by Ian Jones

A standard short story

In December 2005, the International Standards Office published ISO/IEC 20000 (the international standard for IT Service Management). It is based on the British standard of the same topic (BS15000) which was also published by Standards Australia (AS8018). ISO/IEC 20000 is a standard that promotes the adoption of an integrated approach for the effective delivery of IT services. The standard comes in two parts; Part 1 is the Specification for Service Management and Part 2 is the Code of Practice.