Stories by Rebecca Reid

IM emerges from the shadows

Although instant messaging (IM) can be a convenient way to communicate at work, just as often it seems to end up as a comedy of errors: misinterpretations of tone, sending a personal message to the wrong contact and putting up with the terrible nicknames the guy in sales, a.k.a. "Sultan_of_Sales", feels compelled to use.

Open source database usage closes in on Microsoft

While Microsoft Corp. continues to dominate the database market with its SQL server and Access application, use of the open source MySQL database rose by more than 30 percent in 2003, according to a worldwide study released Monday by research firm Evans Data Corp.

Red Hat offers new course for advanced Linux users

Red Hat is offering a new hands-on course designed for advanced users of its Red Hat Enterprise products -- enabling users to go directly to the company, instead of the open source community, to learn new skills.

Intuit strides into CRM market

Tax software maker Intuit has thrown its hat into the customer relationship management (CRM) ring with its new QuickBooks Customer Manager.

Cisco hardware vulnerable to Blaster worm

Users of some Cisco Systems’ products beware -- the Blaster worm that has been burrowing its way into Microsoft’s Windows-enabled systems around the world is also affecting some Cisco gear.

Sun sheds light on Mad Hatter

Sun Microsystems gave a preview of its upcoming open source-based desktop suite on Wednesday -- dubbed Project Mad Hatter. The company is proffering the suite as an alternative to Microsoft’s Windows-based desktops, claiming it is more secure, less complex and less expensive.

IBM refines WebSphere portal product

IBM on Monday announced it has upgraded its WebSphere Portal software for easier installation, more seamless integration with other applications and more collaboration capabilities.

Enterprise IM to grow in coming years

The ability to communicate in real-time using instant messaging (IM) is increasing workers’ productivity and that in turn is driving IM adoption in the enterprise, according to a new study by the Radicati Group.

PwC sells business process outsourcing unit

PricewaterhouseCoopers (PwC) sold its international business process outsourcing (BPO) operations to Exult Inc., a company that provides human resources (HR) services, for US$17 million in cash, Exult announced Monday.

Corel agrees to acquisition by Vector

Canadian software firm, Corel, has announced it has agreed to be acquired by US investment company Vector Capital for $US1.05 a share, a total of $US97.5 million.

Microsoft announces upgrade to MSN 8

Microsoft on Wednesday officially released the long-anticipated MSN 8, a version of the Internet service that boasts new spam -filtering features and enhanced parental controls.

Novell adds JVM compliancy to Extend

Novell Inc. on Tuesday announced that its Extend Application Server 5 -- a platform that provides users with the means to develop J2EE Web services applications and deploy them -- now supports Java Virtual Machine (JVM) 1.4, and is shipping for Linux users.

IDC spotlights Web services investments

Even though companies are deploying Web services conservatively in terms of both financial investment and number of projects, 88 per cent of these organisations agree the benefits of Web services will increase in the future, according to a recent survey by IDC.

Storage vendors collaborate on new SCSI technology

Although Serial Attached small computer system interface (SCSI) disk drives and interfaces are not yet a reality, five disk drive manufacturers -- Adaptec, Fujitsu, Hitachi, Maxtor and Seagate Technology -- announced they will be working together to ensure their Serial Attached SCSI products will be interoperable.

CRM evolving to profitability management

Customer relationship management (CRM) in the telecommunications space is all about finding the optimum way of putting information about clients into the hands of employees who are at the front lines -- the call center representatives (CCRs).