Stories by Sandra Kay Miller

Hardened OSes Boost E-commerce Security

With businesses, organizations, and government agencies exploiting interactive Web-based technology to deliver online services to employees, customers, and suppliers, Web servers have become the pivot point that connects authorized users to databases and internal network applications. Unfortunately, Web server architectures are exceedingly susceptible to security attacks, especially those Web server architectures that are built on universal OSes.

Hardened OSes boost e-commerce security

With businesses, organizations, and government agencies exploiting interactive Web-based technology to deliver online services to employees, customers, and suppliers, Web servers have become the pivot point that connects authorized users to databases and internal network applications. Unfortunately, Web server architectures are exceedingly susceptible to security attacks, especially those Web server architectures that are built on universal OSes.

Tap Lotus Notes to Boost the Bottom Line

Tracking and managing customer relationships have become key issues in today's digital marketplace. E-CRM (customer relationship management) solutions such as Talisma Enterprise Edition usually require additional software and hardware installations, training, and management. Enter Enterprise Extensions for Lotus Development Corp. Notes, an eCRM solution that allows sales and customer service personnel throughout the enterprise to track customer relationships from within Lotus Notes.

Talisma Enterprise Edition Eaises the eCRM Bar

Both e-businesses and brick-and-mortar shops hopping on the Web wagon have high hopes of luring customers via the Internet. But what happens when the masses arrive? Many companies are struggling with customer service representative shortages, which for customers means agonizing hold times on support lines and e-mail inquiries that never receive a reply. You can add warm bodies to your customer service department, but that's an expensive answer that may not resolve the problem as handily or as cost-effectively as an eCRM (electronic customer relationship management) system.