Stories by Peter Hind

Wanted: ITIL 3.0 champions

The Internet was defined in 1974, but, in 1995, Bill Gates wrote a book called 'The Road Ahead' and failed to mention how it would transform our lives. Similarly, Informational Technology Infrastructure Library (ITIL) first saw light of day in the UK in the mid 1980s. Today there is hardly a serious CIO who has not embraced this set of concepts and techniques for managing IT infrastructure, development and operations. However, it has taken a long time to gain traction and is only now gaining significant support in the US.

Keeping the Boss Happy

Last year I asked 23 leading CIOs in Australia and Great Britain what they would request if they found a magic wand. The most common response was a desire to complete straight away IS's foundation stones.

Renovating the Business

IS is very much caught between a rock and a hard place when it plans the architecture on which to build an e-commerce site.

Doing Windows

The annual Forecast for Management survey asks local CIOs to identify the three major challenges ahead for them in the next 12 to 18 months [For an overview, see the June issue of CIO].

They Won't Believe You

All the B2B e-commerce hype must gall long-time EDI champions. It advocates an inferior functionality, in place of a tried and trusted technology, and it penalises them in terms of their share price because they are cautious about embracing it.