The Internet was defined in 1974, but, in 1995, Bill Gates wrote a book called 'The Road Ahead' and failed to mention how it would transform our lives. Similarly, Informational Technology Infrastructure Library (ITIL) first saw light of day in the UK in the mid 1980s. Today there is hardly a serious CIO who has not embraced this set of concepts and techniques for managing IT infrastructure, development and operations. However, it has taken a long time to gain traction and is only now gaining significant support in the US.
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