Poor customer service is a leading cause of customer churn, yet many businesses have little understanding how or why a customer might chose to end communication with their organisation. Understanding the full your experience journey of your customers is essential in improving customer satisfaction and building brand promoters in achieving business growth.
Stories by Robert Schwarz, Nuance Communications
The introduction of New Payments Platform (NPP) is tipped to be one of the biggest changes affecting the Australian financial industry in 2018. The NPP will allow instant payments for customers between their banks and other service providers.